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Avana Tamcoc Resort

Privacy Notice

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Privacy Notice for Travellers

About this privacy notice

We are Avana Tam Coc resort and this privacy notice is intended for travellers using or considering using our products and services.
You place your trust in us by using emeraldretreattamcoc.com services and we value that trust.
This privacy notice describes how we collect and otherwise process your personal data when you visit our websites, use our websites or buy a travel-related product or service through us. Amongst other things, it tells you what rights you have in relation to your personal data and how you can contact us.
This privacy notice applies to any kind of traveller information emeraldretreattamcoc.com processes through all of our services. It is not the only privacy notice emeraldretreattamcoc.com maintains to inform you about our processing of personal data. A similar privacy notice is available for emeraldretreattamcoc.com business partners. emeraldretreattamcoc.com amends its privacy notices from time to time and recommends that you visit this notice occasionally to stay informed. If emeraldretreattamcoc.com makes updates to a privacy notice that could impact persons significantly, it will take steps to inform these persons about such changes before they take effect.

Personal data we collect and process

When you make a trip reservation, you are asked for your name and email address. Depending on the nature of the trip reservation, we may also need to ask you for your home address, telephone number, payment information, date of birth, current location (in the case of on-demand services), whether you’re travelling for work purposes or not, the names and dates of birth of the people travelling with you and any preferences you might have for your trip (such as dietary or accessibility requirements). For reservations for flights and certain attractions, we may be required to collect additional information from you including your and your co-travellers’ passport or national ID information. This may also be necessary for online check-in. About 2 km away is Bich Dong Pagoda . This is a small complex of several temples and a beautiful cave. Admission is free, you only need to pay for parking.
When you contact our customer service team, contact your trip provider through our platform or reach out to us by telephone or through social media, we also collect information from you through these channels including your name, metadata such as, for calls, where you called from and the date and length of the call.
When you search using our platform for possible trip reservations, you can select to save specific trip items in a list which we store for you. During or after your trip, we may also invite you to submit reviews that can inform others about the experiences you had on your trip. When you submit reviews on the platform, we collect information you’ve included along with your first name or display name and avatar (if you choose one).
If you create an account on our platform, we also store information you include and manage in your account. This can include personal settings, credit card information, uploaded photos and your reviews. You can also choose to add details from one or more of your identification documents to your account so that you don't have to re-enter this information for future trip reservations.
If you want a verified account badge in those jurisdictions where it is available, we may ask for a copy of your identification (a passport or ID card) and a “selfie” to help us confirm it is you.

Personal data you give us about others

It may be that you use our platform to make a trip reservation on behalf of, or that involves other travellers. In this case, you may be required to provide some details about these persons as part of the trip reservation. If you have a emeraldretreattamcoc.com for Business account, you can keep an address book there to make it easier to plan and manage business travel arrangements for others.
When you use the platform to give us information about others, it’s your responsibility to ensure that each person whose personal data you provide is aware that you’re doing so and can understand how emeraldretreattamcoc.com uses their personal data (as described in this privacy notice).

Personal data we collect automatically

Whether or not you make a trip reservation, when you use our platform, we automatically collect certain information. This includes your IP address, the dates and times you use our platform and some information about your device’s hardware and software (such as the type of operating system, internet browser and mobile app version you use, your chosen language settings). When you use our mobile apps, we collect data identifying the mobile device and operation of our app on the device (including possible crashes). When you are redirected to the emeraldretreattamcoc.com platform by a third-party website or mobile app, we collect this information as well. We also collect information about clicks you make and which pages are shown to you from our platform.

Personal data and information about you we receive from other sources

We may also receive information about you from other sources. This can include one or more of the following:

  • Other BHI companies
  • Trip providers
  • Strategic partners
  • Other third-party companies such as marketing partners

Information we receive from these parties may be used together with information you provide us with directly via our platform for the purposes of providing services to you.

We receive personal data about you from these parties in situations such as these:

  • Our trip reservation services are available beyond our platform. They are also integrated into the services of strategic partners. When you make a reservation using a service for which the strategic partner relies on emeraldretreattamcoc.com, we receive the reservation details from the strategic partner so that your reservation can be processed and supported.
  • Trip providers may share other information about you with emeraldretreattamcoc.com. This could happen if you have support questions about a pending trip reservation, or if there is a dispute, major complaint, including about you, or other issue about a trip reservation.
  • We integrate with third-party payment service providers such as Adyen and Stripe to facilitate electronic payments between you, emeraldretreattamcoc.com, and trip providers. These service providers share payment information so we can administer and handle your trip reservation.
  • In some cases, we link to other business partners who provide trip reservations that may not be available on our platform. If you select these, you are redirected to other business partners’ websites where you can make a reservation. These partners may share certain personal data related to your specific reservation and your interactions on their websites or mobile apps with us in accordance with their privacy policies.
  • Our platform includes communication services such as email and chat messages. These communication services offer you a convenient way to contact the trip provider you’ve booked with to discuss specifics of your reservation such as available parking at an accommodation. The data we collect and process includes these communications. We may block the delivery of communications that we, at our sole discretion, believe might contain malicious content or spam, or pose a risk to you, trip providers, emeraldretreattamcoc.com, or others.
  • We may also receive information on an aggregated basis from our social media and marketing partners. This helps us measure the effectiveness of advertising and marketing campaigns.
  • When you link your emeraldretreattamcoc.com account to a social media account you control, you might trigger exchanges of data between emeraldretreattamcoc.com and that social media provider. You can always unlink them by updating your emeraldretreattamcoc.com account settings.
  • We may receive confirming or verifying information about you from third parties. For example, in order to provide you with a verification badge, we may use a third party to cross-check the information you give us to confirm that it is accurate and belongs to you.

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